As you may have heard, Adobe Acrobat XI and Adobe Reader XI are nearing its End-of-Support period on October 15, 2017, as outlined in its Lifecycle Policy, which states that Adobe will provide five years of support for their products. This means that there will be no more technical support or product/security updates to fix bugs or install upgrades.

Of course, you may continue to use Adobe Acrobat XI after October 2017 and it is natural that you would want to use the same software. After all, the learning curve was high and if your company has been using Adobe Acrobat for years, it is understandable that employees have developed a relationship with the tool. There are enough projects and administrative tasks to worry about besides a software whose support system has come to an end. And the product has proven to work and be useful, right?

It is extremely important to note the risks that come with using unsupported software. For example, there are no guarantees that newer applications will be compatible with older systems. Maintenance and up-keep may be costly as well, as businesses spend more time and resources troubleshooting. Without updates and patches to fix bugs, software programs become vulnerable to security threats. This is something that companies dealing with data and sensitive documents, such as hospitals and financial institutions, should not risk. If private client information is compromised, serious repercussions can be incurred, such as through law suits and large fines.

Firewall and anti-virus tools are not enough protection against cyber-attacks. Take the ransomware attack in May earlier this year. Over 75 000 computers in 99 countries were affected by malware known as WannaCry, which encrypts computers and demands ransom before unlocking it. Supported Windows software received patches to defend against cyber-attacks; older and unsupported versions were left completely vulnerable. Consequently, Windows released an emergency patch for Windows XP users, even though they were no longer supported.

So, what can you do? 

Adobe’s suggestion is for its customers to update to the latest versions of Adobe Acrobat DC for support, with its bloated features and costly but mandatory subscription plan.

Is there any other solution?

Yes, there is: migration to PDFelement. Our PDF solutions software is simple and intuitive, with beautifully designed tools that take document productivity to the next level at a price that can’t be beat.


Let’s compare Adobe with PDFelement:

1) Adobe’s monthly subscription model means that you will never be able to own the software, as service will be discontinued once you stop payment.

PDFelement comes with affordable one-time licensing without annual audits or payment unpredictability. Prices start at $99.95, and we offer flexible perpetual licensing to give businesses that require multiple copies the most economical rates possible. Most importantly, we offer programs for Mac, Windows, and iOS to suit all your office needs.

2) Adobe is known for its high learning curve. There is no denying that the software is a complete package with powerful tools, but how many of the functions does your business actually need? Adobe’s software comes with an overwhelming amount of bloatware that you pay for but will not use.

PDFelement is easy to use, with our Office 2016-inspired interface across Windows and Mac platforms. It also has all the revolutionary editing and form automation capabilities that you need. Making a switch, or even if this is your first time, is made simple. Our no-nonsense layout makes for a high functioning product with a low learning curve to take your productivity to the next level.

3) Adobe’s end-of-support policy results in questionable customer support, as they are not required to provide patches or updates to fix software issues.

At PDFelement, what differs us from our various competitors is that we strive to be more than just a software; we aim to be a support system and help our users to feel confident and efficient with document management. In addition to constant updates, new features and improved functionality, we provide attentive one-on-one technical support. Our staff is quick to respond to inquiries and ideas in the community forum. We also offer additional educational resources through our Community blog so that you can keep up with the latest industry trends and learn more about the world of PDF solutions.

Lastly, we want to stress that your feedback is important to us, since our product is made for you! In our latest 6.2 version, we introduced page labeling and adjustable page sizes, because these were functions that users told us they needed. No matter what system you already own, we will work with you to boost productivity and contribute to company growth.

Now that you have learned a bit more about what it really means to work with unsupported software, what will you do on October 15? Place your votes here.


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Posted by Rebecca Chen

Rebecca is the Community Manager at PDFelement. She is fascinated with social media, and especially loves Instagram. When she isn't online, you can find her exploring Vancouver's delicious food scene!


  1. Hello may name is Mohamed confirm España


  2. Acrobat 11 Reader on Mac has two advantages:

    1. It loads quite a bit faster

    2. Most importantly for me – it supports auto-rotate on printing. I regularly have to print documents containing a mix of landscape and portrait. Until PDFElement supports this feature I’m stuck with Acrobat 11.


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